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Customer Service Representative - Lebanon

Who We Are, the Uber of maids, was founded in Dubai in 2009 with the aim of revolutionizing the home care industry by leveraging the power of technology. With over 4000 employees, spread across seven time zones, is the leader in its field. utilizes design thinking and creativity to develop seamless systems for the most optimum client and employee journeys, with a relentless focus on using software automation in every process. Our employees consist of the brightest talent from all over the world and are given all the resources they would ever need to succeed. Our culture is collaborative, result-oriented, and values flexibility. For example, most of our office employees work remotely and use state-of-the-art technological solutions and platforms to collaborate. 
Our employees' well-being is paramount to the company. We provide them with personal care, very competitive financial packages, and countless non-financial benefits. We also support their career pathways with mentorship, excellent opportunities for advancement, recognition, and empowerment.

Your Job in Brief

As a Customer Service Representative, you will be the first point of contact for many of our potential clients. In this role, you will be the main guide for services, providing recommendations as needed. You will use your excellent command of English to answer intelligently.  

What You’ll Do

  • Handle inbound, outbound calls, and chats. 
  • Present the company services in a structured professional way. 
  • Resolve customer complaints by investigating problems and developing solutions.
  • Maintain financial accounts by processing customer adjustments and payments. 

What You’ll Need

  • Excellent command of spoken and written English.
  • Outstanding communication and persuasion skills.

What You’ll Get

  • Learning opportunities and working with state-of-the-art software.
  • Friendly environment, intelligent colleagues, and inspiring mentors.
  • Fast-paced international company with a multicultural background.
  • Competitive salaries, rewards, and opportunities for growth.
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